Hotmail - responsible free webmail in the past, who were promptly terminating all abusers' accounts, but now they just refuse to take any action on reported abuses: claiming that the spam, sent from their own mailservers "Didn't originate from us", or that the report doesn't contain full e-mail headers, while quoting back the complaint with full headers intact, or just plain bouncing reports from their abuse@ addresses, cause reports contain... spam! And spammers all around the world now more and more use Hotmail to send their garbage from, by registering domains with MSN, or registering free webmail accounts to spam from. Update: 15-Dec-2005: Now Hotmail does not accept spam complaints to their abuse@msn.com and abuse@hotmail.com, at all. Update: 19-Jul-2006: Hotmail refuses to immediately block their fraudlent users', who commit credit card frauds, accounts, claiming that Hotmail only cooperates with the police in these matters. hotmail.com, msn.com, msn.net, [64.4.0.0 - 64.4.63.255], [65.52.0.0 - 65.55.255.255], [207.68.128.0 - 207.68.207.255], [131.107.0.0 - 131.107.255.255]: Access denied! === No spam reports to abuse@hotmail.com or abuse@msn.com === From: Spammer Eater Organization: Spammrer Eaters Annonymous MIME-Version: 1.0 User-Agent: Hogwasher/4.2.2 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Subject: abuse@$msdomain.com not to be used for spam Newsgroups: news.admin.net-abuse.email Message-ID: Lines: 27 Date: Thu, 15 Dec 2005 10:40:29 -0600 NNTP-Posting-Host: 70.187.59.190 X-Complaints-To: abuse@cox.net X-Trace: dukeread12 1134664993 70.187.59.190 (Thu, 15 Dec 2005 11:43:13 EST) NNTP-Posting-Date: Thu, 15 Dec 2005 11:43:13 EST Path: x-privat.org!news.glorb.com!cox.net!news-xfer.cox.net!p01 !dukeread12.POSTED!53ab2750!not-for-mail Xref: x-privat.org news.admin.net-abuse.email:2665670 In response to an abuse complaint to abuse@msn.com: Thank you for reporting abuse to the MSN Hotmail Support Team. This is an auto-generated response to inform you that we have received your submission. Please note that you will not receive a reply if you respond directly to this message. MSN Hotmail takes abusive e-mails very seriously. A Support Representative will review your report and will take appropriate actions. If you are reporting Unsolicited Commercial E-Mail (also known as Spam or Junk E-Mail), please resubmit your report to report_spam@hotmail.com or report_spam@msn.com depending on the spammer's domain. Appropriate actions will be taken. Abuse@hotmail.com and abuse@msn.com do NOT process spam reports. These accounts only process abusive e-mails in, but not limited, to the following categories: * Child exploitation/pornography threats * Harassment * Impersonation of an institution or trademark (like a bank or government agency or charity) also known as Phishing * Issues relating to account credentials being compromised (hacked) They sure do want people to jump through a lot of hoops to report complaints to them. === What others think about it (time to block Hotmail), 1st reply === Date: Thu, 15 Dec 2005 17:30:29 -0400 From: Dunhill Reply-To: info@dunhill.-REMOVE_THIS-.ws User-Agent: Mozilla/5.0 (OS/2; U; Warp 4.5; en-US; rv:1.7.12) Gecko/20050923 X-Accept-Language: en-us, en MIME-Version: 1.0 Newsgroups: news.admin.net-abuse.email Subject: Re: abuse@$msdomain.com not to be used for spam References: In-Reply-To: Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Lines: 43 Message-ID: <43a1e075$0$11067$e4fe514c@news.xs4all.nl> NNTP-Posting-Host: 63.110.125.25 X-Trace: 1134682230 news.xs4all.nl 11067 ibvk/[::ffff:63.110.125.25]:29374 X-Complaints-To: abuse@xs4all.nl Path: x-privat.org!news.nntprelay.net!image.surnet.ru!newsfeed.gamma.ru!Gamma.RU !newsfeed.icl.net!newsfeed.fjserv.net!colt.net!news.nl.colt.net !newsgate.cistron.nl!transit3.news.xs4all.nl!post.news.xs4all.nl!not-for-mail Xref: x-privat.org news.admin.net-abuse.email:2665705 Spammer Eater wrote: > In response to an abuse complaint to abuse@msn.com: > Thank you for reporting abuse to the MSN Hotmail Support Team. This is an > auto-generated response to inform you that we have received your > submission. Please note that you will not receive a reply if you respond > directly to this message. > > MSN Hotmail takes abusive e-mails very seriously. A Support > Representative will review your report and will take appropriate actions. > > If you are reporting Unsolicited Commercial E-Mail (also known as Spam or > Junk E-Mail), please resubmit your report to report_spam@hotmail.com or > report_spam@msn.com depending on the spammer's domain. Appropriate > actions will be taken. > > Abuse@hotmail.com and abuse@msn.com do NOT process spam reports. These > accounts only process abusive e-mails in, but not limited, to the > following categories: > > * Child exploitation/pornography threats > * Harassment > * Impersonation of an institution or trademark (like a bank or government > agency or charity) also known as Phishing > * Issues relating to account credentials being compromised (hacked) > > They sure do want people to jump through a lot of hoops to report complaints > to them. > ??? Next step that you need to open first a Hotmail or Msn account before sending a spam complaint? ?? Bye Bye, hotmail and msn users -complain to your email provider- they have more time and money to filter all those spams than i have. And they still don't pay me a salary to get rid of their junk. :locally blacklisted : all .hotmail : all .msn :end A. === Reply 2 === From: dplatt@radagast.org (Dave Platt) Newsgroups: news.admin.net-abuse.email Subject: Re: abuse@$msdomain.com not to be used for spam Date: Thu, 15 Dec 2005 19:06:59 -0000 Organization: Home for Obscure Mythical Beings Message-ID: <11q3fmjskffcjf9@corp.supernews.com> References: X-Newsreader: trn 4.0-test74 (May 26, 2000) Originator: dplatt@radagast.org (Dave Platt) X-Complaints-To: abuse@supernews.com Lines: 44 Path: x-privat.org!area.cu.mi.it!news.newsland.it!newshub.sdsu.edu !logbridge.uoregon.edu!canoe.uoregon.edu!newsfeed.news.ucla.edu !newsfeed.berkeley.edu!ucberkeley!sn-xit-03!sn-xit-08!sn-post-01!supernews.com !corp.supernews.com!not-for-mail Xref: x-privat.org news.admin.net-abuse.email:2665688 In article , Spammer Eater wrote: > If you are reporting Unsolicited Commercial E-Mail (also known as Spam or > Junk E-Mail), please resubmit your report to report_spam@hotmail.com or > report_spam@msn.com depending on the spammer's domain. Appropriate > actions will be taken. > > Abuse@hotmail.com and abuse@msn.com do NOT process spam reports. These > accounts only process abusive e-mails in, but not limited, to the > following categories: >They sure do want people to jump through a lot of hoops to report complaints >to them. Enough is enough. I've gotten used to their ignorebots kicking back LARTs which were sent through the .hotmail.com servers but didn't use a Hotmail address (MSN Personal Domains being the usual offender). I blocked those cases a couple of months ago. Yesterday, I LARTed a spam (419 I think) which used Hotmail return and reply-to addresses *and* a Hotmail server, and their ignorebot claimed that it couldn't be acted upon because it didn't contain a Hotmail email address. Now they have *more* hoops? What's that now, two addresses to report "abuse", two to report spam from msn.com and hotmail.com accounts, and yet another one to report spam from MSN personal domains? Not for me. The .hotmail.com and .msn.com mailservers are now SMTP-non-grata here, unless the mail comes from an address that I have whitelisted. -- Dave Platt AE6EO Hosting the Jade Warrior home page: http://www.radagast.org/jade-warrior I do _not_ wish to receive unsolicited commercial email, and I will boycott any company which has the gall to send me such ads! === Hotmail refuses to immediately block their fraudlent users' accounts === === http://www.theregister.co.uk/2006/07/19/online_fraud_survey/ === === Mirrored: http://www.DolphinWave.org/spam/Hotmail_Microsoft/online_fraud_survey.html === Biting the hand that feeds IT The Register » Security » Spam » Original URL: http://www.theregister.co.uk/2006/07/19/online_fraud_survey/ Online fraudsters love webmail - true By John Leyden Published Wednesday 19th July 2006 12:59 GMT Online fraudsters favour easy to set-up webmail accounts when perpetrating online fraud. Yahoo! accounts come first in a list of the top ten email addresses used by online card fraudsters compiled by Early Warning UK, a scheme set up to help retailers avoid credit card fraud. Early Warning has established a database of fraudsters that includes tens of thousands of entries. Subscribers to its CardAware protection service add hundreds more each month. Analysis of the last three years' data shows webmail services (such as Yahoo! and Hotmail) are preferred by crooks. Email addresses are a vital tool for fraudsters because without them it's very difficult to place orders online. Early Warning reckons webmail providers are not being proactive enough in blocking accounts when presented with evidence that they're linked with fraudulent activity. Andrew Goodwill, managing director of Early Warning, said: "I contacted Hotmail's legal department in the UK. I suggested that once we had identified email addresses belonging to Hotmail that had been used to commit online credit card fraud, we would be willing to disclose this information automatically to them, so they could block the offending accounts immediately. "They declined our offer, saying that they 'only co-operate with the police' in these matters. I strongly believe the verification process undertaken once a free email address is set up is totally inadequate and allows criminals to continue their illegal acts. We should be putting pressure on these email companies to clean up their acts and take responsibility for what their customers do," he added. Moira Powley, Director of online store theprinterdatabase.com, an Early Warning subscriber, said that she'd stopped taking orders associated with Yahoo! webmail accounts after repeated incidents of attempted fraud. "Do you Yahoo? Well, if you do, then I’m afraid we will assume you are a fraudster! Why? Because the majority of fraudulent attempts to buy online using a stolen identity have Yahoo! free email addresses. So, when we see Fred.Bloggs@yahoo.co.uk, we assume it is fraud," she said. ® Top 10 email address domains linked to online fraud, according to Early Warning 1. Yahoo.com 2. Yahoo.co.uk 3. Hotmail.com 4. AOL.com 5. Hotmail.co.uk 6. Parrot.com 7. Postmaster.com 8. Lycos.co.uk 9. Lycos.com 10. Msn.com Related stories Banks make it easy for scammers (20 January 2006) http://www.theregister.co.uk/2006/01/20/fat_lazy_banks/ Site aims to quash auction fraud (15 March 2005) http://www.theregister.co.uk/2005/03/15/report_auction_fraud/ UK card fraud hits £505m (8 March 2005) http://www.theregister.co.uk/2005/03/08/apacs_fraud_2004/ Anti-fraud scheme saves retailers £2m (3 February 2004) http://www.theregister.co.uk/2004/02/03/antifraud_scheme_saves_retailers/ Net fraudster nailed – in East Ham (19 June 2003) http://www.theregister.co.uk/2003/06/19/net_fraudster_nailed_in_east/ You've got Scam! ID harvest scam targets AOL users (19 May 2003) http://www.theregister.co.uk/2003/05/19/youve_got_scam_id_harvest/ © Copyright 2006