NTL Internet Ltd - hoop-jumping with abuse reports. Update: 15-Mar-2006: Web page is broken now, too. ntlworld.com, ntl.com, ntli.net, [62.252.0.0 - 62.255.255.255], [194.168.0.0 - 194.168.255.255]: Access denied! === Evidence === From jacooley@centralpets.com Sun Apr 11 22:19:58 2004 Path: uni-berlin.de!fu-berlin.de!newsfeed.news2me.com!newsfeed3.easynews.com!easynews.com!easynews!border1.nntp.sjc.giganews.com!border2.nntp.sjc.giganews.com!nntp.giganews.com!cyclone.austin.rr.com!fe1.texas.rr.com.POSTED!not-for-mail Reply-To: "James A. Cooley" From: "James A. Cooley" Newsgroups: news.admin.net-abuse.email Subject: The non-response received if you send a complaint to abuse@ntlworld.com Lines: 100 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Message-ID: Date: Sun, 11 Apr 2004 18:25:30 GMT NNTP-Posting-Host: 66.25.138.124 X-Complaints-To: abuse@rr.com X-Trace: fe1.texas.rr.com 1081707930 66.25.138.124 (Sun, 11 Apr 2004 13:25:30 CDT) NNTP-Posting-Date: Sun, 11 Apr 2004 13:25:30 CDT Organization: Road Runner High Speed Online http://www.rr.com Xref: uni-berlin.de news.admin.net-abuse.email:2187361 Note: If you actually go their website, you will need to then navigate a complaint process that requires hitting three web pages and a sixteen step process! They might as well not even have an abuse process. This ISP has become the number-one source of chain letter scam postings in newsgroups. Wonder why? **************************************************************************** ********** **PLEASE NOTE THIS IS AN AUTORESPONDER FROM THE NTL ACCEPTABLE USE POLICY (AUP) TEAM** **************************************************************************** ********** Please note that we no longer accept any network abuse reports at this address. Any reports must be submitted by using the following web form: http://www.ntlworld.com/netreport Any reports sent to this email address will not be read and will be automatically deleted. Latest News 03 March 2004: Customers are reporting emails arriving in their mailboxes with an attachment and the subject of the email starts with - Email account This email appears to come from ntlworld personnel, but we can confirm that this is a virus. Please visit the following website for further information. http://securityresponse.symantec.com/avcenter/venc/data/w32.beagle.k@mm.html If you think you may be infected with this virus you may find this removal tool of use. http://vil.nai.com/vil/stinger/ This email has not come from the ntl management, and has a potentially harmful attachment. Delete the email and do not run the attachment. ***************************************** Latest News 03 March 2004: Please note that W32.Netsky.D worm is rapidly spreading across the internet. For further information regarding this worm and a removal tool please visit this webpage: http://securityresponse.symantec.com/avcenter/venc/data/w32.netsky.d@mm.html ******************************** Dear Internet User, Full information on how to report abuse can be found at http://www.ntlworld.com/help/aup/abuse.html . Please ensure you read the information held at the above link as we are not able to take any action if the correct information has not been sent to us. We are only able to deal with complaints that specifically relate to misuse of an Internet account on the NTL network. To ensure any other enquiries you may have are directed to the correct department, please use the following link: http://www.ntlhome.com/contact/ . The form on this webpage allows you to give us a full description of your enquiry which will enable ntl:home to deal with your enquiry more effectively. To visit our online help section, visit: http://www.ntlworld.com/help . The AUP help pages contain useful information on many aspects on Internet security. If you would like advice on how to deal with spam/unsolicited-commercial-email please view: http://www.ntlworld.com/help/aup/dealingwithspam.html If you have any questions related to telephony , tv, cablemodem billing etc please call your local franchise on either 151 from your ntl line or 0800 052 2000 from any other line. If you are receiving Nuisance Phone Calls there is a free advice line on 0800 052 1370 Regards The ntl Acceptable Use Policy Team, Cardiff. [ Office Hours : 0800-1600hrs Monday to Friday ] Last amended 11/4/04. Ref. OH. -- _________________________________ James A. Cooley Learn about Texas Politics and Policy www.lonestarreport.org === More evidence === Path: uni-berlin.de!217.22.115.123!not-for-mail From: Dolphin Newsgroups: news.admin.net-abuse.email Subject: Re: The non-response received if you send a complaint to abuse@ntlworld.com Date: 11 Apr 2004 19:38:07 GMT Organization: Private person Lines: 41 Sender: Alexander Sheremet Message-ID: References: NNTP-Posting-Host: 217.22.115.123 X-Trace: news.uni-berlin.de 1081712287 111468 I 217.22.115.123 ([104765]) X-SPEWS: I am not X-ROT-13: fcnzgenc@dolphinwave.org X-newsgroup: news.admin.net-abuse.email X-PGP-key: 0xAAE2A579 X-PGP-key-fingerprint: 5B8E 3B28 7199 8CD3 4133 FA87 000B 0FB6 AAE2 A579 User-Agent: slrn/0.9.7.4 (Linux) Xref: uni-berlin.de news.admin.net-abuse.email:2187366 #begin jacooley@centralpets.com.exe (or was it James A. Cooley.com) message reply: > Note: If you actually go their website, you will need to then navigate a > complaint process that requires hitting three web pages and a sixteen step > process! They might as well not even have an abuse process. Note also the abuse notification remarks for their IP ranges: $ jwhois 62.253.162.237 [Querying whois.ripe.net] [whois.ripe.net] role: NTLI Network Management Centre address: NTL Internet address: Crawley Court address: Winchester address: Hampshire address: SO21 2QA trouble: ------------------------------------------------------- trouble: For abuse notifications please - trouble: file an online case @ http://www.ntlworld.com/netreport trouble: +44 2920 305142 trouble: ------------------------------------------------------- trouble: For peering issues/requests please - trouble: email : peering@ntli.net trouble: ------------------------------------------------------- Anybody with a list of IP ranges for NTL? I could only find these: [62.252.0.0 - 62.255.255.255] (62.252.0.0/14) [194.168.0.0 - 194.168.255.255] (194.168.0.0/16) Dolphin. -- URL: http://www.DolphinWave.org Mail: on the web page (no spam) ICQ: 6615461 === Web page for abuse reports is broken now, too === From: David Cary Hart Newsgroups: news.admin.net-abuse.email Subject: What is NTL.COM's malfunction Reply-To: INVALID REPLY ADDRESS Organization: www.TQMcube.com X-Newsreader: Sylpheed-Claws 2.0.0cvs136 (GTK+ 2.6.10; i686-redhat-linux-gnu) Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Message-ID: Lines: 8 Date: Wed, 15 Mar 2006 02:48:02 GMT NNTP-Posting-Host: 68.236.166.73 X-Complaints-To: abuse@verizon.net X-Trace: trnddc01 1142390882 68.236.166.73 (Tue, 14 Mar 2006 21:48:02 EST) NNTP-Posting-Date: Tue, 14 Mar 2006 21:48:02 EST Path: x-privat.org!area.cu.mi.it!news.newsland.it!news.glorb.com !cycny01.gnilink.net!spamkiller.gnilink.net!gnilink.net!trnddc01.POSTED !6c3d8cb5!not-for-mail Xref: x-privat.org news.admin.net-abuse.email:2684684 No abuse email. Mis-configured web form. -- Displayed Email Address is a SPAM TRAP Our DNSRBL - Eliminate Spam: http://www.TQMcube.com Multi-RBL Check: http://www.TQMcube.com/rblcheck.php Zombie Graphs: http://www.TQMcube.com/zombies.php